A copier shop that still answers its own phone
Independent, local and built around field technicians rather than sales quotas.
How we started
Melissario Co. began with one van, a set of hand tools and a stack of used fusers in a Garland workshop. Our founder had spent years as a field technician for a large dealer and kept running into the same problem: customers were sold contracts by one team, then served by another team who had never seen the machine.
We built the opposite. The person who quotes your work is on the service call. Parts inventory is chosen from the failures we actually see across Dallas County, not from a national purchasing list.
How we work
Every call starts with questions — error code, page counts, what changed recently. Many issues are resolved on the phone at no charge. When a visit is needed, we quote the diagnostic fee up front, arrive with the likely parts, and leave a written summary that lists both what we fixed and what is close to wearing out.
What we will not do
- Sell a service plan on a machine that should be retired
- Charge for a return trip caused by our own missing part
- Lock a small office into terms it cannot leave
By the numbers
Prefer to talk it through? Call (214) 299-6245 or send a quote request.
Copier down? We can usually be on site the same day.
Talk to a real technician in Garland — no call centers, no scripts.