Frequently asked questions

Garland is our base. We regularly serve Dallas, Richardson, Mesquite, Rowlett, Sachse, Wylie, Plano, Sunnyvale and Rockwall, plus surrounding North Texas communities.

Core-area calls placed before early afternoon are usually handled the same business day. Contract customers receive a guaranteed response window.

Canon, Ricoh, Sharp, Kyocera, Xerox, Konica Minolta, Toshiba, HP, Lexmark and Brother machines, in desktop, floor-standing and production configurations.

Yes. Contracts include scheduled preventive maintenance, priority dispatch, and parts and labor coverage, billed as a predictable monthly amount.

Usually yes, though some leases restrict who may perform covered work. Send us the model and lease provider and we will tell you where you stand.

We supply genuine and quality compatible toner, drums, waste containers and staples with local delivery, typically next business day.

A flat fee quoted on the phone before dispatch. If you approve the repair during the same visit, that fee is credited to the work.

Yes, by arrangement. After-hours and weekend visits carry a scheduled premium so print rooms can be serviced without interrupting production.

Yes. Scan-to-email, scan-to-folder and secure print release configuration are part of our network printing setup service.

We say so, in writing, with the numbers behind the recommendation, and we will help you specify a suitable replacement without pressure.