Compare repair cost to remaining life
A repair worth more than roughly a third of a comparable replacement, on a machine past its rated life, rarely pays off.
Watch the failure pattern
Multiple different subsystems failing within a few months usually means general wear, not bad luck.
Count the downtime, not just the invoice
Staff time lost to jams and workarounds is often the biggest real cost, and it never appears on a service bill.
Plan the transition
Order a replacement before the old machine dies, keep the old unit as backup during setup, and wipe its storage before disposal.
Need a hand with this?
If a symptom in this guide matches what you are seeing, call (214) 299-6245. Phone triage is free, and plenty of calls end without a service visit. If a visit is needed, see copier repair or preventive maintenance.